BIRTHDAY CELEBRATION @ HARD ROCK CAFE

We arrived at Hard Rock Cafe at around 9pm
to celebrate my 25th Birthday today
and also to catch Kumar's show!


Soon the Kumar show was about to begin
and hell is about to break loose..


A few cross-dresser sisters doing lip-syncing of songs
They're really good compared to..
Ok, lets leave it as it is here.


Almost without a warning
A hord of people came and gathered in front of our table
completely blocking our view of the show


We got an Indian staff to help us get some clearance
so we could better see the show
and we were happy... for a while...


with occasions of fans coming through
to snap a few quick shots of their idol, Kumar


Ok.. forgiven.
Reasonable and not offended at all.




But it did not take long before
another hord of people came and block our way.


This time a bigger group.
Jonapong asked one of them to move a little so that
he can see the show from the little gap between their shoulders,
but they were oblivious to the request.


So, the Indian staff came back
and told us there's nothing he can do about it
as "IT HAS ALWAYS BEEN LIKE THIS!"
I'm sorry but there's no such excuse as - It has always been like this!
You mean the restaurant can afford to lose a table of guest weekly?

However he was tactful, apologized and told us
he would fix up a new table somewhere in front of the stage
before the Kumar's second act
and suggested we could sit on the sofa top for the time being
That is the kind of answer I want to hear.
Good job! (to be continued..)


While all four of us were furious and annoyed,
a tall, lanky and spectacled male staff approached
and said,
"Hey, you either take off your shoe, or don't sit on the sofa!"
No offense, but I think I deserve an apology for the tone.
I've never went to an F&B establishment
and have the staff speak to me in this manner.

Mind you!
I paid to dine here and the money goes to your salary.
Mister, I'm indirectly your boss.


Soon, it was halftime before Kumar's second act.
I went out for a smoke break and returned,
but was stopped at the door by a male staff
who had a piercing on his eye brow, he yelled at me
"Hello? Where's your stamp?"
I replied "Err.. I'm a diner here."
He pointed his index finger at the cashier and ordered,
"Go get your stamp there!"
I said "thanks" and he replied with a nod.

Wow! How rude!
The service here is inconsistent beyond imagination!


Soon.. Kumar's second act started
and we were still stuck at our original seats
blocked by the same hord of people
who don't give half a shite about whether we can see the show,
since they paid their $16/-

Remember the male Indian staff
who promised us a table with a better view?
He disappeared into thin air.
It could be my imagination,
maybe there wasn't an Indian staff for a start..


(Click image to enlarge)
Jonapong's note reads:
"I paid $200 to watch the backs of people who paid $16"


Four of us, utterly disappointed and extremely upset,
decided to leave the restaurant and never to return.

I do not blame the unpleasant experience on the rude staff
or the people who blocked our view.
ITS THE MANAGEMENT'S FAULT - COMPLETELY and INDUBITABLY!
1. The management should have knew that on Mondays, these fans will come and block out the view of the seated diners. They have not done anything about it, to date!
2. The behaviour of the staff depends on the training provided. Obviously - insufficient.
3. Train your staff to GO THE EXTRA MILE, but do not allow them to make empty promises to customers/guests.

[GENERAL RATINGS]
Food Quality: 6.5/10
Food Presentation: 10/10
Food Portion Size: 10/10
Food Value for Money: 7/10
Beverage Quality: 8/10 (Good variety)
Ambience: 6/10
Service: 0/10
Return Factor: ZERO!
Other Comments: Absolutely disappointed!

This post appears on:
1. http://mydemoninyou.blogspot.com/ [11,001 readers monthly]
2. http://leongmingen.blogspot.com/ [371 readers monthly]
3. http://www.hungrygowhere.com/singapore/hard_rock_cafe_cuscaden/
4. http://disgustingpeople.blogspot.com/ [523 readers monthly]
4. copy pasted to customer_care@hardrock.com

I will follow-up on this post if
Hard Rock Cafe were to reply my email.
Un-Happy Birthday to Me!
I'm still extremely pissed off..
If I do not receive a satisfying email within a week
I'm considering writing in to SPH and Stomp!



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